Accepted Deposit and Withdrawal Methods

Windows Casino has provided the most safe and secure methods to deposit and withdrawal funds in your casino account since 1998. Windows adds new deposit methods as soon as they become available to ensure each player has a selection of approved methods to use.

The most widely used online deposit method. Although the casino accepts Visa and MasterCard, transactions with online casinos are not always approved by players' banks.

For this reason, we strongly recommend that you open an alternative payment method for your transactions.

All approved credit/debit card transactions will be credited to your casino account immediately upon approval.

Card Type	Available	Min Deposit	Deposit Time
Maestro	R	10	Instant
Mastercard	R	10	Instant
Solo/Switch	R	10	Instant
Visa	R	10	Instant
Visa Delta	R	10	Instant
Visa Electron	R	10	Instant

You must register your Credit Card prior to depositing money. You will be prompted to enter your personal details for registration with the secure casino server.

Transactions are identified on your credit card statement as AQUAPAY-LONDON.

Cash processing services are provided for by world and industry-renowned AquaPay London.

There are no transactions fees charged by Windows Casino to use these deposit methods.

Moneybookers is a tool that allows you to send and receive money online.

Click here to register a new Moneybookers account.

You can also have your winnings sent back to your MoneyBookers account which makes this deposit methods, safe, convenient and easy to use for all you online gaming transactions.

Card Type	Available	Min Deposit	Deposit Time
MoneyBookers	R	10	Instant

Although Windows Casino do not charge for using MoneyBookers, there is a charge from MoneyBookers when using this method.

Direct Bank/Wire Transfers can also be used to deposit funds to your casino account.

Funds will be credited to your account once we have received confirmation from our bank that the funds have cleared.

Contact our support team for the bank details for the currency you wish to transfer funds in.

Type	Available	Min Deposit	Deposit Time
Wire Transfer	R	100	24-56 Hours

Windows does not charge a fee for using this method to deposit funds to your account, there is a small fee for requesting your withdrawals to be sent via this method.

Player Verification

Windows Casino is obliged to ensure that its customers are who they say they are and that they are aged 18 or over and we take our responsibility to ensure compliance with this very seriously.

Therefore we need to verify all accounts prior to withdrawal. The verification process checks details including your age, name and address. Usually this process is done by our system automatically by comparing the account details that you have provided with public records and databases.

Sometimes, for one reason or another, we are unable to get a match and the verification process was not able to be concluded. Fortunately, we can also verify your account manually so that your withdrawals at Windows Casino are not delayed.

We only require you to send in certain documentation in order for us to verify the details you registered are correct.

We have listed an easy to use guide of what documents you will have to send, as well as measures to ensure the safety of the documents we receive from you.

Required Scanned or faxed Documents

The required documents are:

A copy of a form of personal identification (either a valid Passport, ID Document or Driver’s License)
A recent utility bill (not older than 3 months) indicating your address as registered on your Windows Casino account

Under certain circumstances, the following additional information can also be requested:

A copy of the front and back of your credit/debit card as per the following guidelines:
- On the Front of your card blank out the middle card numbers leaving only the first 6 and last 4 digits visible.
- On the Back of your card blank out the CVC or CVV number.
- On the Back of your card blank out the middle card numbers leaving only the first 6 and last 4 digits visible.
- On the Back of your card blank out the “reverse embossed card digits”.

Safety and Security

We know sending us a copy of your credit or debit card can be a bit scary. We have therefore put together some guidelines that will protect your card details.

When sending copies of the front and back of your card please ensure:

1.On the FRONT of your card blank out the middle card numbers only leaving the first 6 and last 4 digits visible as shown below.

2.On the BACK of your card blank out the CVC or CVV number as shown below.

3.On the BACK of your card blank out the middle card numbers only leaving the first 6 and last 4 digits visible as shown below.

4.On the BACK of your card blank out the “reverse embossed credit card digits” as shown below.

We recommend the use of Microsoft Paint for blanking out the required fields specified above. Once the documents fit our requirements, you can save the pictures by selecting “256 Color Bitmap” from the drop down menu.

Sending Us Your Documents

Before sending us your documentation, please ensure that all copies you have prepared for us are clear and legible. This helps us to verify them faster and not prolonging the verification process and thus not infringe on your enjoyment of Windows Casino.

Once you have all required documentation ready, please send your documents to the following secure address ONLY: SECURITY@PCI.windowscasino.com

Alternatively you are also welcome to fax the requested documentation through to us on our dedicated fax number from within the United Kingdom to 0203 100 5244. Alternatively if you are faxing from outside of the United Kingdom please fax to +44 203 100 5244.

Once we have received and verified all documentation, we will inform you personally via email either that the verification process is complete or that we require further information. Once all documents are successfully verified we will not need to ask for any further documentation and can leave you to enjoy Windows Casino.

Should you have any questions please do feel free to contact our friendly support staff at any time.